http://tieguy.org/blog/2008/12/17/quick-customer-service-appreciation-post/ Ramblings on software, law, and the spaces in between. Sun, 12 Feb 2012 11:08:13 +0000 hourly 1 http://wordpress.org/?v=3.3 http://tieguy.org/blog/2008/12/17/quick-customer-service-appreciation-post/comment-page-1/#comment-28801 Michael DeHaan Thu, 18 Dec 2008 15:03:49 +0000 http://tieguy.org/blog/?p=1409#comment-28801 I found that Lenovo gave me to an outsourced call center for a simple hardware power problem and handed me to a guy who mumbles under his breath in barely comprehensible ways in funny imaginary accents, straight out of Seinfeld :) I found that Lenovo gave me to an outsourced call center for a simple hardware power problem and handed me to a guy who mumbles under his breath in barely comprehensible ways in funny imaginary accents, straight out of Seinfeld :)

]]> http://tieguy.org/blog/2008/12/17/quick-customer-service-appreciation-post/comment-page-1/#comment-28800 Luis Thu, 18 Dec 2008 12:51:49 +0000 http://tieguy.org/blog/?p=1409#comment-28800 My one previous thinkpad support experience was a mixed bag- the thinkpad folks were terrific, but DHL somehow shipped me a Dell part instead of an IBM part, which delayed the fix by several days. :/ My one previous thinkpad support experience was a mixed bag- the thinkpad folks were terrific, but DHL somehow shipped me a Dell part instead of an IBM part, which delayed the fix by several days. :/

]]> http://tieguy.org/blog/2008/12/17/quick-customer-service-appreciation-post/comment-page-1/#comment-28796 no one in particular Thu, 18 Dec 2008 08:08:49 +0000 http://tieguy.org/blog/?p=1409#comment-28796 I've dealt with Thinkpad support four times, twice before the sale and twice after. I haven't noticed any drop at all in their total awesomeness. The most amazing time was when I called at 10am for a semi-major problem. DHL had a shipping box to me by 1pm, and I had a fixed laptop with a replaced motherboard back to me by noon the next day. 26 hour turnaround including two-way shipping! Incredible. I suppose part of the incredibleness was DHL, too. I’ve dealt with Thinkpad support four times, twice before the sale and twice after. I haven’t noticed any drop at all in their total awesomeness. The most amazing time was when I called at 10am for a semi-major problem. DHL had a shipping box to me by 1pm, and I had a fixed laptop with a replaced motherboard back to me by noon the next day. 26 hour turnaround including two-way shipping! Incredible. I suppose part of the incredibleness was DHL, too.

]]> http://tieguy.org/blog/2008/12/17/quick-customer-service-appreciation-post/comment-page-1/#comment-28795 Sander Thu, 18 Dec 2008 07:47:08 +0000 http://tieguy.org/blog/?p=1409#comment-28795 I had an experience similar to yours with your Roomba. My Playstation 3's Blu-Ray disk player broke a week after the warranty expired. So I called Sony, said that the warranty had been expired for a week. The nice guy I talked to on the phone had to talk to his supervisor for a moment and told me that it was ok. I got a brand new (or at least revised) Playstation 3 two weeks after I send in mine. Pretty good if you ask me. I had an experience similar to yours with your Roomba. My Playstation 3′s Blu-Ray disk player broke a week after the warranty expired. So I called Sony, said that the warranty had been expired for a week. The nice guy I talked to on the phone had to talk to his supervisor for a moment and told me that it was ok. I got a brand new (or at least revised) Playstation 3 two weeks after I send in mine. Pretty good if you ask me.

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