Three good customer service experiences I’ve had of late:
lenovo: I bought an X41 tablet not long after Lenovo bought the Thinkpad brand. I was a little worried about the impact the purchase would have on customer service, but in my first interaction with them (yesterday, 2 1/2 years after the purchase) their service was prompt, [...]
From the Vermont corporations statute:
(26) “Meeting” means any structured communications conducted by participants in person or through the use of electronic or telecommunications medium permitting simultaneous or sequentially structured communications for the purpose of reaching a collective agreement.
It scares me that not only is this now comprehensible to me, but that I can understand the [...]
I was asked after the Deep Fried Bytes podcast why I said on the podcast that I pretty much like Office 2007’s user experience and hate OOo. I could go on at length, but here is a short version of the most important part of it.
Three full years ago Microsoft shipped a beta build of [...]
things I did not expect to do Friday: buy an album because I saw a music video. I’m not sure I’ve ever done that, even when I went through an MTV-watching period in my teens.
(Tangent: how come I didn’t know there was a last.fm creative commons station?)
Dan: my goal in ranting is to increase the amount of innovation being delivered to users. So if the idea is 30 years old, but I can’t use it because I’m not part of this ‘bunch’, please carry on ;)
More seriously, I do hope the process of producting a new gnome-shell provides an innovation model [...]
[NB: this could easily have been titled 'the software industry's innovation problem', since the problem applies broadly to all sorts of software development, and what I'm talking about as 'change' is often referred to as 'innovation', a word that has been twisted almost beyond recognition. I'd like to focus on this little corner of the [...]
Lots of the tech news sites are up in arms this morning about this Wired story, (1)(2), reporting that ‘Apple says you’re a fool to believe our ads’ (to paraphrase the title.) While not strictly incorrect, this post really deserves some context.
First, Apple made this claim in an answer to a complaint. The complaint1 is [...]
Of late, I’ve been reading my friend Dave’s regular Berkman Lunch transcripts with a certain wistfulness. Ironically, his last lunch post was about a Columbia law prof.1 I’ve always cited the lunches as the best part of Berkman, but the further I get from it, the more I realize that the lunches were just one [...]
I’ve fixed the mail problem that was causing mail to @tieguy.org to bounce for the past several hours; please resend if you’ve sent me anything to @tieguy.org since around 11pm EST last night.
Following Greg’s recent posts on Sugar, I’m playing with running it a bit; might even try to use it as my dominant platform for a while. Some thoughts, all written from within Sugar:
The journal is not perfect yet but is a much more useful primary interface than the stock win3.1/macOS/GNOME desktop. Would be even better [...]