April, 2006


17
Apr 06

Benkler in Boston; me in California

The utterly brilliant Yochai Benkler (who just published a new book on the Wealth of Networks, available in hardcover, CC-licensed PDF, or in wiki) will be giving a talk and book signing tomorrow night at work. He is a great speaker (much better speaker than writer, IMHO) and anyone who is in the area and interested in the social and economic processes around free software and peer production should go see him.

I will, for better or for worse, be in California instead. Tough life.


15
Apr 06

Saturday Morning Miscellany

The MySQL user conference is going on the 24th-27th in Santa Clara, California. If you’re in the area and would like to volunteer to lead and run a GNOME booth, check out the latest post to marketing-list for information.

I live in Bizarro World. IBM next-day service takes forever, and the cable company will fix my problem the same day, on a Saturday, over Easter weekend.

Played with the Gobby release candidate a little bit, and was happily able to use it to collaborate between Windows and Linux. Pretty sweet. Would love to see this pick up steam and be distributed widely in time for GUADEC note-taking- it was great at Summit. (Synchroedit would be even better, because of the automatic publication to a wiki, but I’m not holding my breath there. :)


14
Apr 06

Not so fast on that IBM/Lenovo service, Federico…

Federico: So, if you’d posted on Monday, ‘man, IBM service is great’, I would have immediately posted a followup to the effect of ‘yeah, totally!’ [I can't agree about Dell service; on every piece of Dell hardware I've ever owned, the service has been prompt and reliable, though being forced to walk through a script recently has been very irritating.]

But, since you didn’t post on Monday, I’m now on hold with IBM/Lenovo support. And while I’m on IBM hold, I’ll write out a post about the dangers of reasoning by anecdote, AKA ‘Federico’s IBM service may have been great, but mine has really, really sucked.’

So, lets start with this note: I bought my Thinkpad a little over two years ago, with the three year, next-day, on-site support warranty. Next day. I filed my service request Sunday. At this point, it looks like if I’m very, very, very lucky, I might have a working laptop 9 days later when I leave for California. Maybe. To date:

  • Monday: incredibly pleasant phone discussion about the nature of my problem. No godawful script like last time I called Dell support; they treated me like an intelligent person,  answered my questions, diagnosed the problem, and ordered parts for the service guy, who would come Tuesday.
  • Tuesday, 4:30pm: Very nice guy puts me on hold for a while, and investigates why no one has come yet. ‘There was a problem with the delivery- looks like they’ll be in tomorrow.’ OK.
  • Wednesday, 4:30pm: ‘No, sir, your service is scheduled for tomorrow, not today.’ Should be a tipoff; I am stupid and ignore it.
  • Thursday, 4:30pm: ‘No, sir, your service is scheduled for tomorrow, not today.’ At this point, this is a tipoff. I rant. I rant big, and hard. It is an epic rant. I almost feel sorry for the guy I rant at, but not quite. I get transferred to escalation very, very quickly. More investigation is done; I’m told that the part has been delivered, but that the delivery didn’t get marked down correctly, so the service guys have the part, but don’t know they have the part. The problem is now solved, I’m told, and I’ll be contacted shortly by the repair guys responsible for installing the part. It is now 5:30ish; I don’t hear from them before I go to a 6pm research talk.
  • Friday, 10am: Still no service guys nor calls from service guys. Spend 45 more minutes on phone to find out that in fact maybe the piece didn’t get delivered after all. Finally get put through to Kay, who may not have completely solved the problem yet, but at least she makes me feel like she is solving something, so that’s nice.
  • Friday, 2:00pm: I decide to give Kay a ring and check up on things. Things still broken, but wait, they do have the part after all. Maybe they’ll even give me a ring today, though unlikely. This took another 45 minutes of my life.

Moral of the story: (1) Anecdotes are a crappy way to evaluate hardware or hardware support. If you talk to enough people, every single organization out there has at least a handful of support/reliability horror stories. (2) Never accept ‘it just got rescheduled’ from a support  or delivery organization. Scream, rant, moan, until you get a better, more detailed explanation and a strong verbal committment that the original issue has been fixed.
Anyway, enough with the blowing off of steam. I’ll be sure to follow up on this on Monday night, because if I don’t have a working laptop when I take off on Tuesday morning for California, man… that will make my first, controlled rant look… well, really controlled ;)


13
Apr 06

Google Calendar is live

Google Calendar is up, and looks pretty nice, though I can’t find ical export as is usually google’s practice. It is nice, though nothing seems particularly earthshaking about it. I’ve already filed an evo bug requesting the one feature that seems particularly nice. The rest just seems fairly polished and nice, but not ‘makes me rethink everything I knew about email’ the way gmail did.

[Edit: it has been pointed out that you can in fact export via iCal; it isn't very obvious where it is, so I don't feel bad about not finding it. :) Search for 'iCal' in the google calendar help function to get instructions on it. Now, if only the CalDAV people would hurry up and finish their spec so Google and Evo could implement that... :)]


13
Apr 06

Almost sad I’m going to GUADEC (but not quite)

Creative Commons is having a global summit in Rio at the same time we’re doing GUADEC- Lessig has blogged the details. I went to the first one, right here in Cambridge, and it was a blast. I’d highly recommend that any Free Software folks (particularly GNOME contributors) who are in Brazil or elsewhere in Latin America, and can’t make GUADEC for some reason, definitely try to make it to Rio for iCommons. Brilliant people doing great work and having a lot of fun doing it, just like us.


12
Apr 06

Berkman In A Nutshell

So, I’m doing a talk today over at HBS, talking about how cool where I work (the Berkman Center for Internet and Society at Harvard Law School) is. Instead of making up a slide deck, I thought I’d just use a web browser to walk people through the coolest stuff we do. And since my blog is the easiest way to publish HTML right now, hey… welcome blog readers to my pseudo-slide deck for my talk :)

Looking forward, we’re doing really interesting stuff with wikis, hosting Wikimania; we’re getting involved in research into virtual worlds; we’re continuing to help Harvard by hosting a Harvard-wide blog server. We have a slew of fellows working on their own projects, like David Isen’s Freedom To Connect on network neutrality and David Weinberger’s writing. And of course we teach, both through our professors and through our clinical program.

So, that’s where I work. Anyone want to come join us? :)


10
Apr 06

Sun’s Open Source DRM

For a variety of reasons I’ve been looking into Sun’s ‘open source DRM’ scheme at work. Architecturally, it seems like a pretty solid solution. If you’re going to do CRAP, you might as well do it with open standards for interoperability between the different layers of the CRAP stack, so that people aren’t locked into specific implementations/tools/etc. So, it has that right; has it so right, in fact, that I could concievably even drop my unqaulified opposition to DRM assuming that the certification system did not require a locked-down kernel for software at the top of the stack to run. [This is an assumption I'm almost certain I'll be wrong about.]
That said… man, do they get a lot of things wrong. Some of the most egregious:

  • In their whitepaper, they have the most anti-cluetrain sentence in the history of sentences:

    [W]e see important and even more promising markets for DRM systems in the categories of “business” and “life”.

    I know what they’re trying to get at, but c’mon… life is not a business category. Don’t put quotes around it. Don’t tell me about how DRM is going to help me market to life. That’s just… eww. If that sentence doesn’t make you ill inside, you’re broken.

  • I could detail the other white paper cluetrain violations, which are numerous. But that would take too much of my life away. Go read it yourself- it is otherwise a good whitepaper, in one of those ‘so close yet so far’ moments. Particularly fun is the ‘architecture diagram’ that consists nearly completely of non-overlapping ovals, and the ‘cartesian graph of DRM Usage Models’, also promiently featuring a blob for ‘life’.
  • They require registration, including phone number and street address, to view the draft specifications on “open”mediacommons.org. Again, lack of clue about how you build a meaningful community, or about how you’re supposed to behave when you’re doing ‘open’- minimal interference, maximal opt-in.
  • They have source for many bits of a reference implementation here. Great stuff, except for the detail that when you read the README, you note that to actually encode anything to test it with requires… unreleased code. And a closed-source database server.

Anyway, it seems evident the industry is going to shove DRM down our throats, so I’m happy someone is creating a DRM stack that is potentially based on open standards and open interoperability. That at least is something, and I do honestly congratulate Sun for doing it with more clue than anyone else out there right now. Sadly, that isn’t a very high bar.


10
Apr 06

rss email followup

The lazyweb (via the excellent Boris Anthony) coughed up a wordpress plugin that does exactly what I want, and a service called feedblitz that looks pretty close. Also got email about Feedlinx, another similar but not-quite-what-I-want service.


9
Apr 06

Spring, finally

Despite the snow Wednesday, and the bitter cold last night, spring is finally coming, slowly but surely. Was nice to get out and walk a bit with Krissa today and play with the new toy. More flower pictures behind the image link.
Blooms and birds.


9
Apr 06

Jeff hits the big time

Jeff has finally hit the big time- IT Conversations. I haven’t actually listened yet, but from the description it sounds like he is hitting on all the right points (as usual.)


This work by Luis Villa is licensed under a Creative Commons Attribution-ShareAlike 3.0 United States.